Privacy Policy

Your privacy is important to us.

1. Introduction

Welcome to the Emerald Coast Acting Academy ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This policy applies to all users of our website, students, parents, instructors, and anyone who interacts with Emerald Coast Acting Academy.

2. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:

  • Personal Information: This includes your name, address, email address, phone number, date of birth, and other identifying information. We collect this information when you register for courses, contact us, or subscribe to our newsletter.
  • Payment Information: When you make payments for courses or services, we collect payment information such as credit card details or other payment methods. This information is processed securely by our payment processors and is not stored on our servers.
  • Demographic Information: We may collect demographic information such as age, gender, and location to better understand our audience and tailor our services.
  • Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, and browsing behavior. This information is used to analyze trends, administer the site, and gather broad demographic information for aggregate use.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our website and collect certain information. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.
  • Student Records: For enrolled students, we maintain records of attendance, performance, and progress in our acting programs. This information is used for educational purposes and to provide personalized feedback.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: We use your personal information to provide our acting training programs, process payments, and communicate with you about your enrollment and progress.
  • Improving Our Services: We use your information to analyze trends, improve our website and services, and develop new programs and offerings.
  • Marketing and Communications: With your consent, we may use your information to send you newsletters, promotional materials, and other communications about our programs and events. You can opt-out of receiving these communications at any time.
  • Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
  • Customer Support: To respond to your inquiries, provide support, and address any issues you may have.
  • Personalization: To personalize your experience on our website and tailor content and recommendations to your interests.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: We may share your information with service providers who assist us with payment processing, website hosting, email marketing, and other business operations. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Instructors: We share student information with instructors to facilitate course instruction and provide feedback.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
  • Access Controls: We restrict access to personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Secure Storage: We store your personal information on secure servers and take measures to protect it from physical and digital threats.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.
  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Emerald Coast Acting Academy
Attn: Privacy Officer
456 Bayfront Parkway
Pensacola, FL 32502
Phone: (850) 555-ACT2
Email: [email protected]